Privacy Policy

This privacy notice discloses the privacy practices for www.zupagrafika.com

Information Collection, Use, and Sharing 

We do not collect any information from you within this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on our products. Information collected includes your name, shipping address, billing address, telephone number, e-mail address, and payment information. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Zupagrafika sends occasional emails to let you know about changes to our site we believe will be of interest to you if you apply to be part of our Mailing List. If you no longer wish to receive emails, please send a removal request to us.

We use third-party services for payment processing (Paypal). Their Privacy Policy can be viewed here.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

1 See what data we have about you, if any.
2 Change/correct any data we have about you, if any.
3 Have us delete any data we have about you, if any.
4 Express any concern you have about our use of your data.

Links 

This website may contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Payments 

We may provide paid products and/or services within the Service.
In that case, we use third-party services for payment processing (Paypal).  

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.  

The payment processors we work with are PayPal:
Their Privacy Policy can be viewed here.

Cookies

Third party cookies may be added to this site (for example, enabling Google Analytics or PayPal add to cart buttons). For more on their policy, see.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or via email.

Terms & Conditions

Copyright Info

All content on Zupagrafika's website is protected by copyright law. Unless a specific permission has been granted, you are not allowed to copy, download, store in any media, transmit, adapt or change in any way any pages or materials contained on this website. All the products sold here are designed, authored and/or published by Zupagrafika. All data on the authors, contributors, publishers, release dates, ISBN numbers, etc. is provided on the website.

General Terms

Your use of this website constitutes your agreement with our terms and conditions.

Zupagrafika reserves the right to update the content and prices on this website. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website without express written permission by us.

In case of an unsuccessful delivery, your mail will await at your local post office for collection so please keep an eye on your mailbox in case any note is left for you. If your mail is not collected, it is sent back to us. Once we receive your mail back, you will be notified by e-mail and you can either have it shipped once again (subject to another delivery and a return charge) or get a refund of the purchased item cost (less the delivery charge).

Should you experience any delay in delivery, please check the tracking number provided above first. You can track your mail here and in your National Post e-tracking system, once it arrives in the destination country. Please notice, Zupagrafika has no control over and accepts no responsibility for any unexpected shipping delays caused by circumstances related to the carrier service.

Shipping

We ship worldwide: Shipping costs are calculated at check out. Orders are shipped with the national postal service as registered priority mail and are delivered by your national post. Once we receive your payment, your order is dispatched within one to four business days. An email with shipment confirmation and tracking details will be sent to the email address you provided with the purchase.


European customers: orders should reach you within 4 to 12 business days after dispatch.
US & Canadian customers: orders should reach you within 15 to 25 business days after dispatch.
Customers in the rest of the world: orders should reach you within 18 to 25 business days after dispatch.


US and Canadian buyers: tracking may not be available once your letter arrives to the US/Canada. However, please rest assured that this does not influence delivery in any way. US buyers: USPS is in charge of delivery on your end.

Payment

We use PayPal to process our transactions. It´s reliable, secure and you don't need an account in order to use the service.
All payments can be made through PayPal or by credit card.

An e-mail with shipment confirmation and tracking details will be sent to your e-mail address provided with the purchase.
If we are unable to fulfill your order due to the lack of availability or any other reasons, you will be refunded for the unavailable item.

For Polish delivery addresses, please place your orders through our site in Polish.
For delivery addresses out of Poland, please place your orders through our site in English.
Otherwise, we will immediately proceed with a refund and you will be asked to place your order once again through the site that is compatible with your delivery address.

How to pay without a Paypal account?

You do not need to have a PayPal account to proceed with your payment. You can proceed as a guest and pay with your credit or debit card by selecting "Pay without a Paypal account" option at checkout.
Your address, e-mail, phone number, etc, may also be requested depending on your country.  
When you are done, select "Pay Now" and that´s it.
If there is a pop-up window requesting to "Create a Paypal account (Optional)", just select a "No thanks" option.

Condition

All items are guaranteed to be brand new and in good condition. The dimensions of all of our products are stated on the website.
All of our publications are printed and produced by local manufacturers in Poland. We only use papers from responsible sources.

Refunds

All items are guaranteed to be brand new and should reach you in good condition. We will only replace items that are defective from origin or sent in error. This is subject to you notifying us of the problem and returning the goods to us within 15 days of receipt of the goods and providing a description of the defect. Please contact us before returning items and report faulty items via e-mail. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product. Zupagrafika is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days.

Cancellations

If you want to cancel your order, please notify us as soon as possible.
It may be that your order will already have been dispatched and we are unable to recall it.


We are not responsible for unexpected shipping delays caused by circumstances related to the courier service.