If we are unable to send your order due to force majeure causes (e.g., Covid-19 shipment restrictions), we will issue a refund.
Every time you purchase our publications from our webshop, you help us create and publish new titles.
Thank you for your support!
• Shipping cost is calculated at checkout.
• Your order will be dispatched within 1-4 working days from the date of payment.
• Once your order is sent, a shipment confirmation and tracking details will be emailed to the address you provided at purchase.
• We offer three delivery methods, which will be shown at checkout depending on your location:
1. International Post: Parcels are sent from Poland and delivered by your national postal service.
2. DHL: Available for EU countries and the UK.
3. InPost: Available only in Poland.
• European Union: 4 to 10 working days after dispatch.
• US & Canada: 14 to 24 working days after dispatch (US customers: USPS is in charge of delivery on your end. Please be aware that deliveries may be delayed due to Covid-19 disruptions).
• Rest of the world: 15 to 25 working days after dispatch.
• Russia: Currently unavailable.
• European Union & UK: 2 to 7 working days after dispatch.
See the complete list of countries eligible for DHL delivery below.
• Poland: 1 to 2 working days after dispatch.
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Countries eligible for DHL courier delivery:
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
UK
DHL:
• All DHL shipments are trackable.
• For tracking, please use the link provided in your shipment confirmation email.
International Post:
• You will be able to track your order using the link provided in your shipment confirmation email and through your national post e-tracking system once it arrives in the destination country. However, while many international post shipments might be trackable, regular tracking updates may not be available for some shipments and countries. The lack of tracking updates does not influence the shipment process itself.
• For tracking, please use the link provided in your shipment confirmation email and your national post e-tracking system, such as:
Post.at in Austria
Hrvatska.posta.hr in Croatia
Bpost.be in Belgium
Bgpost.bg in Bulgaria
Postnord.dk in Denmark
Omniva.ee in Estonia
Posti.fi in Finland
Laposte.fr in France
Elta.gr in Greece
Posta.hu in Hungary
Anpost.com in Ireland
Poste.it in Italy
Pasts.lv in Latvia
Post.lt in Lithuania
Ctt.pt in Portugal
Posta-romana.ro in Romania
Posta.rs in Serbia
En.posta.si in Slovenia
Correos.es in Spain
Postnord.se in Sweden
Post.ch in Switzerland
Royalmail.com in the UK
Ukrposhta.ua in Ukraine
Auspost.com.au in Australia
Canadapost-postescanada.ca in Canada
Usps.com in the US
etc.
• Delivery times are based on the date of dispatch, not the time of ordering. If your order has been dispatched but hasn't arrived within the expected timeframe, please first check with your local post office.
• Overseas shipments may be subject to customs duties. Any additional charges must be covered by the customer. We have no control over these fees and cannot accept responsibility for them.
We use PayPal, Stripe, PayU and Foxy.io to process our transactions. These services are reliable and secure, and you do not need an account to use them. Payments can be made through PayPal, Card, or PayU (in Poland).
For delivery addresses in Poland, please place your orders through our Polish website.
For delivery addresses outside of Poland, please place your orders through our English website.
If you prefer to pay with a card via PayPal, you do not need to have a PayPal account. You can proceed as a guest and pay with your credit or debit card by selecting the "Pay without a PayPal account" option at checkout. Once you have filled out the necessary details, select "Pay Now" to complete your transaction. If a pop-up window appears asking you to "Create a PayPal account (Optional)", simply select "No thanks".
The shipping cost is displayed once you fill in at least the following fields: Postal Code, City, and Country (for some countries, such as the US, the State/Region field may also be required). Press enter or click out of the form fields to display your shipping options and cost. Shipping costs are calculated based on weight, and shipping options may vary depending on your country. The DHL shipping method is only available for EU countries and the UK, while International Post is available worldwide.
All items are guaranteed to be brand new and in good condition. The dimensions of all our products are stated on the website. All our publications are printed and produced by local manufacturers in Poland, using papers sourced responsibly.
• All items are guaranteed to be brand new and should reach you in good condition.
• If we are unable to send your order due to force majeure events (e.g., Covid-19 shipment restrictions), we will issue a refund.
• We will replace items that are defective from origin or sent in error, provided you notify us of the issue and return the goods within 15 days of receipt, along with a description of the defect. Please contact us via email before returning items and report faulty items at: info@zupagrafika.com. Upon satisfactory receipt of the returned goods, we will initiate your refund within 14 days.
• You can return your order within 15 days of receiving it. Please contact us via email before returning items at: info@zupagrafika.com. Upon receiving the undamaged parcel, we will refund the price of the item(s) within 14 days, excluding shipping costs. You are responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure the safe return of the item(s) to us. We will refund using the same means of payment as you used for the purchase. Please note that any incurred customs fees are non-refundable.
• If your parcel was not claimed from a collection point or could not be delivered due to an incorrect or incomplete address, it will be returned to us. Upon receiving your returned parcel, we will notify you via email. You can choose to have the parcel shipped again (subject to additional delivery and return charges) or receive a refund of the purchased item cost (less the delivery and return charges).
• Items in our Sale section are non-refundable.
If you wish to cancel your order, please notify us as soon as possible.
Please note that if your order has already been dispatched, we may not be able to recall it.
• We rely on the estimated delivery time and tracking system provided by the postal services and courier official websites. We are not responsible for unexpected shipping delays caused by circumstances related to courier services.
• In case of an unsuccessful delivery via postal services, your order will be held at your local post office for collection, so please check your mailbox for any notification left for you and your local postal tracking system. If your mail is not collected, it will be sent back to us. Should you experience any delay in delivery, please check the tracking number provided by mail first. You can track your order here and in your national post e-tracking system once it arrives in the destination country.
Your use of this website constitutes your agreement with our terms and conditions. Zupagrafika reserves the right to update the content and prices on this website. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of this website without our express written permission.
Any use, incl. copy, reproduction, storing, exploitation, display, alteration of: 1. this website and its content, including images; 2. physical publications, books, kits, posters, or any printed matter by Zupagrafika; is prohibited and shall be considered a copyright infringement, unless prior written consent has been obtained from Zupagrafika. Unless otherwise specified, this website and its contents are the exclusive property of Zupagrafika and are protected by copyright law. All the products sold here are designed, authored and/or published by Zupagrafika.
No use or publication whether in print, online, film, video or any other medium, of the paper models being part of the kits or books, whether in flat or assembled/3D, is allowed without prior written permission of the publisher. Please contact us if you have any publication enquiry and we will be happy to study your request.
By placing an order in our online shop, you acknowledge that you have read and agreed to our shipping and privacy policy.
