We are operating normally during COVID-19 while implementing measures to protect our Customers and ourselves. We have introduced further safety and hygiene measures to secure the packaging of your orders. We ship worldwide. Due to postal services shipment restrictions in certain areas and possible delays in deliveries, we would like to encourage our EU customers to choose DHL when available in the shipping options at checkout to facilitate delivery. And don't worry, if we cannot send your order due to force majeure causes (eg. Covid-19 shipment restrictions), we will issue a refund.
Every time you buy our publications from our webshop, you help us create and publish new titles.
Thank you for your support!
Martyna & David
Shipping cost is calculated at checkout. Parcels are shipped as registered priority mail. Your order is dispatched within 1-5 working days from the date of payment. Once your order is sent, a shipment confirmation and tracking details will be sent to the email address you provided with the purchase. Parcels are sent from Poland and delivered by your national postal services or DHL (DHL shipment is available for some EU countries, this option will be displayed at checkout).
Estimated delivery time for International Post:
Europe: 4 to 10 working days after dispatch.
UK: 4 to 12 working days after dispatch.
US & Canada: 14 to 24 working days after dispatch (US customers: USPS is in charge of delivery on your end. Please be aware that deliveries may be delayed due to Covid-19 disruptions).
Russia: 8 to 18 working days after dispatch.
Rest of the world: 15 to 25 working days after dispatch.
Estimated delivery time for DHL:
Europe: 3 to 6 working days after dispatch. See the complete list of countries eligible for DHL delivery below.
Estimated delivery time for InPost PL:
Poland: 1 to 3 working days after dispatch.
EU countries eligible for DHL courier delivery:
All DHL shipments are trackable, for tracking, please use the link provided in the shipment confirmation email. Estimated delivery time for DHL: 3 to 6 working days after dispatch.
You will be able to track your order using the link provided in the shipment confirmation email, and also in your National Post e-tracking system once it arrives in the destination country. However, while many international post shipments might be trackable, regular tracking updates might not be available for some shipments and countries. The lack of tracking updates however, does not influence the shipment process itself. For tracking, please use the link provided in the shipment confirmation email, and also in your National Post e-tracking system, e.g.:
royalmail.com in the UK
pochta.ru in Russia
ukrposhta.ua in Ukraine
deutschepost.de in Germany
poste.it in Italy
laposte.fr in France
posta.hu in Hungary
postaonline.cz in Czech Republic
correos.es in Spain
post.ch in Switzerland
usps.com in the US (available only for parcels over 2kg)
Delivery times are based on the date of dispatch - not the time of ordering. If your order shows as dispatched and hasn't arrived in the expected time, please check with your local post office first.
Overseas shipments may be subject to customs duties and fees. Additional charges must be at the customer’s expense. We have no control over these fees and accept no responsibility for them.
We use PayPal, Stripe, PayU and Foxy.io to process our transactions. It´s reliable, secure and you don't need an account in order to use the service.
All payments can be made through PayPal or by card.
An e-mail with shipment confirmation and tracking details will be sent to your e-mail address provided with the purchase.
If we are unable to fulfill your order due to the lack of availability or any other reasons, you will be refunded for the unavailable item.
For Polish delivery addresses, please place your orders through our site in Polish.
For delivery addresses out of Poland, please place your orders through our site in English.
Otherwise, we will immediately proceed with a refund and you will be asked to place your order once again through the site that is compatible with your delivery address.
Russian customers and other cyrillic users: feel free to fill out the shipping and billing address form in cyrillic. Your data will be copied and pasted directly onto the envelope.
If you prefer to pay with a card via PayPal, you do not need to have a PayPal account to proceed with your payment. You can proceed as a guest and pay with your credit or debit card by selecting "Pay without a Paypal account" option at checkout.
Your address, e-mail, phone number, etc, may also be requested depending on your country.
When you are done, select "Pay Now" and that´s it.
If there is a pop-up window requesting to "Create a Paypal account (Optional)", just select a "No thanks" option.
Shipping cost is calculated at checkout. The shipping cost is displayed once you fill in (at least) the following fields: Postal Code, City and Country (for some countries, e.g. the US, the State/Region field may also be required). Press enter or click out of the form fields to display your shipping options and cost. Shipping cost is calculated based on weight. Shipping options may vary depending on your country. DHL shipping method is only available for selected EU countries, while International Post tracked is available worldwide.
All items are guaranteed to be brand new and in good condition. The dimensions of all of our products are stated on the website.
All of our publications are printed and produced by local manufacturers in Poland. We only use papers from responsible sources.
If we cannot send your order due to force majeure causes (eg. Covid-19 shipment restrictions) we will issue a refund. All items are guaranteed to be brand new and should reach you in good condition. We will replace items that are defective from origin or sent in error. This is subject to you notifying us of the problem and returning the goods to us within 15 days of receipt of the goods and providing a description of the defect. Please contact us before returning items and report faulty items via e-mail. Products must be returned undamaged and in the state in which they were sent. Upon satisfactory receipt of the returned goods we will refund your payment within 14 days.
You can cancel your order within 20 days after receiving it. Once you've cancelled the order via e-mail, you must send the parcel back to us within 15 days. Once we get it undamaged, you'll be refunded the price of the item(s), excluding shipping costs, within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item(s) to us. We'll refund the same means of payment as you used to make your purchase.
If you want to cancel your order, please notify us as soon as possible.
It may be that your order will already have been dispatched and we are unable to recall it.
We rely on the estimated delivery time and tracking system the Postal services and courier official websites offer. We are not responsible for unexpected shipping delays caused by circumstances related to the courier services. Please notice that due to the COVID-19 global supply chains are severely disrupted and we might expect some delays in delivery in some countries.
Your use of this website constitutes your agreement with our terms and conditions.
Zupagrafika reserves the right to update the content and prices on this website. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website without express written permission by us.
In case of an unsuccessful delivery, your mail will await at your local post office for collection so please keep an eye on your mailbox in case any note is left for you. If your mail is not collected, it is sent back to us. Once we receive your mail back, you will be notified by e-mail and you can either have it shipped once again (subject to another delivery and a return charge) or get a refund of the purchased item cost (less the delivery charge).
Should you experience any delay in delivery, please check the tracking number provided above first. You can track your mail here and in your National Post e-tracking system, once it arrives in the destination country. Please notice, Zupagrafika has no control over and accepts no responsibility for any unexpected shipping delays caused by circumstances related to the carrier service or customs control time.
Any use, incl. copy, reproduction, storing, exploitation, display, alteration of: 1. this website and its content, including images; 2. physical publications, books, kits, posters, or any printed matter by Zupagrafika; is prohibited and shall be considered a copyright infringement, unless prior written consent has been obtained from Zupagrafika. Unless otherwise specified, this website and its contents are the exclusive property of Zupagrafika and it is protected by copyright law. All the products sold here are designed, authored and/or published by Zupagrafika.
No use or publication whether in print, online, film, video or any other medium, of the paper models being part of the kits or books, whether in flat or assembled/3D, is allowed without prior written permission of the publisher. Please contact us if you have any publication enquiry and we will be happy to study your request.